How can we help?
Our support team in Sharjah works with you on live chat, by email and through tickets in your account.
Live chat
Quick questions about plans, billing or how to do something.
Sun–Fri, 9:00–18:00 GSTSupport ticket
Issues that need investigation, with the full history in your account.
Reply within 1 working dayOpen a ticketEmail
Write to us and we will create a ticket for you. support@mithaqtechnologies.com
Any timeSend an emailPhone
Urgent production issues for existing customers.
Office hours+971 55 947 8601
Find your answer
Getting started
- Choosing a plan
- Inviting your team
- Importing your data
- Verifying your email
Billing & payments
- Paying by card or bank transfer
- Downloading tax invoices
- Updating your TRN
- Refunds
Your subscription
- Upgrading and pro-rating
- Downgrades at period end
- Adding modules
- Cancelling and resuming
Security & access
- Resetting a password
- User roles
- Disabling a user
- Data backups
Common questions
Accounts, billing and support.
7 answersOur team in Sharjah answers on live chat, by email or by phone.
01How do I reset my password?
Use 'Forgot password' on the log-in page. We email a reset link that is valid for a limited time.
02How do I add a colleague?
Account owners can add users under Account → Team. The new user receives an email to set their own password.
03Where are my invoices and receipts?
Under Account → Billing. Every invoice and receipt can be opened as a printable tax document.
04How fast do you reply?
Live chat is answered during working hours (Sunday to Friday, 9:00–18:00 GST). Tickets are answered within one working day; urgent tickets for production issues are prioritised.
05Can I pay in USD or EUR?
Yes. Prices are set in AED and shown in USD or EUR at our published exchange rate. Choose your currency when you sign up: invoices and payments are issued in it, and each tax invoice also shows the AED equivalent.
06How can I pay?
By card through our secure payment page, or by bank transfer. Bank transfers are confirmed by our finance team, usually within one working day.
07Can I cancel any time?
Yes. Cancellation takes effect at the end of the period you have paid for, and you keep full access until then. You can resume before that date with one click.